The details behind how we book, clean, and stand by our work.
We ask for at least 24-48 hours’ notice to cancel or reschedule a cleaning. This gives us time to adjust our schedule and offer the opening to another client. Cancellations made with less notice may be subject to a fee.
If something’s not right, we’ll make it right. If you’re not satisfied with any part of your cleaning, let us know within 24 hours and we’ll return to address it at no additional cost.
You can choose how we access your home — a key, entry code, lockbox, or being home to let us in. Any access information you provide is kept confidential and used only for your scheduled cleanings.
Rose Cleaning brings its own cleaning supplies and equipment to every visit, unless otherwise arranged. If you’d like us to use specific products already in your home, just let us know in advance.
Payment is due at the time of service unless a recurring billing arrangement has been set up. We accept standard electronic payment methods; details are provided when your first cleaning is scheduled.
If something is accidentally damaged during a cleaning, please let us know within 24 hours so we can address it directly. We take care to work carefully around fragile or valuable items — if you have specific pieces you’d like us to avoid or handle differently, just let us know before your visit.
Rose Cleaning is committed to the careful, professional treatment of every home we service. Insurance and coverage information is available upon request — reach out and we’re happy to provide details.
If anything here isn’t clear, or your situation doesn’t quite fit one of these policies, just reach out. We’re happy to talk through the details before your first cleaning.